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Forte Advice Event 2023
KICKSTART YOUR MORNING 

Best Practice:
Digital Member Services   

Increase Value in the Digital Member Journey

WHEN: WEDNESDAY, MAY 24 / 08.30 - 10.30

FORTE ADVICE
Gammel Kongevej 3E, 4 sal
1610 København V. 

Join us for this exclusive morning seminar, where we will explore how membership organizations can unlock their digital potential and leverage technology to increase engagement and maintain relevance and loyalty.  

We'll discuss the challenges of growing, engaging, and retaining members through digital user experiences and personalization. And you will gain inspiration on how to create a digital user journey, create valuable member services and understand a data-driven approach to digital transformation.   

At this seminar you'll gain insights and learn best practices from successful organizations such as FDM, Akademikernes A-kasse (AKA), and PensionDanmark.  

So; if you are involved in the digital transformation of member organizations, then don’t miss out on this opportunity to network with like-minded professionals and experts in your field and share ideas. 

Seating is limited, so register now to guarantee your spot. 

We look forward to seeing you. 

Please note that registration is no longer open as the event has concluded.
seminar_guests
SEMINAR 

Program
Please note: The seminar talks and presentations will be in Danish.

08.30-08.45: Registration, grab a croissant and morning coffee. 

08.45-09.00: Welcome and introduction to today's topic

09:00-09:20: FDM - The shared interest membership.
Kåre Carlsen, Head of Energy and E-car Charging, will discuss the development of new mobility services for FDM. By 2030, one-third of all cars in Denmark will be fully or partially powered by batteries, which requires new charging solutions and electricity contracts. Learn how FDM facilitates this shift for their members with good user journeys, simple products, strong benefits, quality solutions, and innovation. 

09:20-09:40: Akademikernes A-kasse - The professional work-life membership.
Anders Balch Bertelsen, Product & Relations Manager, will demonstrate how AKA ensures its relevance to all types of members, from students to senior employees. By using data analysis AKA develops relevant content to its 285,000 members, whether they are seeking a new job or starting their own business. 

09.40-10.00: PensionDanmark – when membership is not a choice
Henrik Harsbo, Team Lead for UX and Digital Platforms, Henrik Harsbo, will talk about how PensionDanmark effectively engages its 800.000 members who are members not by choice but as a result of their labour market agreement. Zooming in on how his team works with data-driven design Henrik will talk about how PensionDanmark delivers an engaging and relevant digital service within a field that is typically both complex and low interest to most people. 

10:00-10:20: Forte Advice - 5 tips for developing relevant digital member services in your organization.
Jesper Pedersen, Managing Director and Partner at Forte Advice, will provide five practical tips on how to get started with digital member services that create the most value for your members and your organization. 

10:20-10:30: Key takeaways and wrap-up.
We will summarize the key takeaways from the seminar and wrap up with a Q&A session. 

GUEST SPEAKERS

Kåre Carlsen_NY

Kåre Carlsen
FDM
Head of Energy 

Anders Balch Bertelsen

Anders Balch Bertelsen
Akademikernes A-kasse
Product & Relations Manager

henrik_harsbo_portrait-kopi-2

Henrik Harsbo PensionDanmark
Team Lead for UX and Platforms

Jesper_ForteAdvice

Jesper Nørding Pedersen

Managing Director & Partner, Forte Advice 

Jesper has extensive knowledge in developing digital solutions and services for some of the biggest Nordic companies and governmental organizations. As Managing Director, he draws on a deep technological understanding to lead digital development and facilitate transformation processes for Forte Advice's clients, together with a team comprising over 300 digital architects, developers, and designers across Denmark, Norway, Germany, and Poland.

TEL +45 30 25 20 93

EMAIL: JESPER.P@FORTEADVICE.COM

AnjaThrane_ForteAvice

Anja Thrane

Client Director & Partner, Forte Advice 

Anja has extensive experience in leading user involvement throughout the development of digital solutions from strategy to launch. As Client Director at Forte Advice, she has successfully delivered various projects, including an award-winning global e-commerce solution for Danfoss, digital products for Danske Bank, and the continuous development of Borger.dk.

 

TEL +45 26 83 46 26

EMAIL: ANJA.T@FORTEADVICE.COM

 

About Forte Advice 

Forte Advice is an interdisciplinary team that provides our clients with access to market-leading expertise in product and service development, platform architecture, service and graphic design, UX and digital business development. We are 120 talented colleagues located in Copenhagen and 250 team members across Norway, Poland and Germany. This enables us to help our clients achieve their business goals, streamline their operations, create the best user experiences and produce the right conditions for long-term growth

 

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